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Quality

Change does not always mean improvement,
but to improve we must change.(Winston Churchill)

ISOCONTROLLI works to develop its business through the highest levels of customer satisfaction for which it is committed to providing quality and service.

To this end, the management has drafted a planning document sharing the company’s Quality Policy.

  • Quality Policy,

    • ISOCONTROLLI works to provide its clients with good service and to develop its business through:

  • The continual improvement of its performance in terms of efficiency and efficacy,
  • The identification and monitoring of current and future needs,
  • Respect for client and stakeholder expectations,
  • The identification and monitoring of potential business risks as well as opportunities for development and improvement,

    • ISOCONTROLLI promotes an ethical and professional attitude within the company and when looking for customers and suppliers, and it strives to develop a company culture which is attentive to these values and the management of information in a confidential manner.
    The company has identified the following as primary objectives:

  • Client, employee and partner satisfaction,
  • Increasing market share,
  • The continual improvement of processes and the results achieved,

    • The keys to achieving these objectives are:

  • Searching for solutions that meet client needs,
  • The expertise of the company's employees,
  • Initiative and resourcefulness,
  • A continually evolving supply programme,
  • The finalisation of new commercial agreements,
  • The reinforcement and extension of the in-field technical assistance service,
  • Responsible and ethical behaviour,

    • The objectives, principles and values mentioned above require the commitment of the entire organisation, most importantly with regard to complete customer satisfaction and the mindful sharing of the company culture.
    In view of these requirements, the company commits to:

  • Identifying clear and measurable objectives,
  • Regularly assessing the adequacy of its policies in relation to the objectives,
  • Evaluating the results obtained and promoting measures for improvement,
  • Involving all staff stakeholders through adequate training,
  • Sharing the company philosophy,
  • Promoting awareness of safety and environmental matters,
  • Making business decisions based on a timely analysis of reliable data and the continual monitoring of the analysis of the company’s situation as well as the potential risks and/or business opportunities,
  • Respecting all applicable laws and regulations as well as customer requirements

The Management

Data 23/5/2018

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